We are a leading European B2B Customer Experience (CX) company founded in 2000 by a small team of ‘magicians’ with one goal: researching a way to read customers’ minds.
Over a period of nearly 10 years of trying to identify the success factors of several hundred European companies, those magicians put together the analytical engine that forms the basis for our Customer Relationship Quality (CRQ) and Employee Relationship Quality (ERQ methodologies.
Today we serve customers all over the world using our skills, tools and methodologies to implement and support world-class CX and EX programmes that:-
- Bridge the gap between customers and executive teams
- Offer actionable insights that enhance customer understanding and drive strategic decision-making
Key Points:-
- Think CX Program – not survey – a series of activities within our clear framework, which results in a world-class CX programme
- Having an exceptionable Customer Experience (CX) programme dramatically reduced the risk of losing key accounts
- Our Employee Relationship Quality (ERQ) capability helps you understand how your employees really feel about the culture of their work environment – identify underlying causes of disengagement and lack of commitment, and bring them on a journey to become ‘Ambassadors’ for your organisation
Customers include:-
- BT Major and Public Sector division – achieved a 50+ point NPS increase, 86% client feedback participation, and a return to profit growth
- Serco, Capita, Atos, Aviva, Fujitsu, Irish Life, ABN-AMRO, HSBC, GasTerra, AIB, AXA and Santander
Value to Enterprise:-
- Inspire customer-led transformation
- Drive customer-centric culture
- Elevate revenue and profit growth
USP: We don’t run vanity projects. If you want a high NPS by any means then we are not the provider for you. If you need an impactful CX programme that supports revenue growth, contact us today.