Remarkably Humanized Chatbots to Power Your Business Growth
A simple exchange of words can empower lives and sway decisions. Get it right – the benefits are huge but, get it wrong, the impact can be disastrous.
Where are we today?
Many organisations have seen the value of improving digital communications/interactions with their customers through the use of chatbots – providing customers with the support they need, when they need it, without the need to actually talk to someone. And it’s not just customers – providing chatbots to internal employees also delivers operational benefit.
However, a lot of the current technologies/platforms that are typically used, whilst very capable in their particular domain, do present a number of challenges:-
- They are typically provided as SaaS/PaaS services which, for organisation who continually focus on data security, customer confidentiality, GDPR, just how far can they go when trying to maximise chatbot conversations/interactions with their customers
- How much effort and time is spend trying to connect to multiple back end systems to enable higher levels of personalisation/conversation to be achieved
- How do you cater for interactions across multiple channels – not just web, mobile, messaging ie MS Teams, Facebook, WhatApp, Instagram etc
- But, most of all, how do you then move from automated conversations & query handling to where the real value lies – How can you then embrace Agentic AI to automate back end processes across multiple communications channels in order to drive down costs, improve productivity, increase customer satisfaction?
It is these challenges that are holding back companies using established chat bot capabilities from delivering the customer experiences that are going to make them stand out from their competitors, give the customers the most engaging, relevant and personalised experience they can, whilst delivering the desired business outcomes.
The solution:-
For over 10 years, Mindpath have been drawing on our NLP (Natural Language Processing) and ML (machine learning) expertise to enable us to help organisations maximise the potential of AI-powered conversations/interactions with their customers and the automation of processes to provide truly valued services.
Along the way, we have overcome the above challenges, and ‘productised’ them into our eBotify platform which means:-
- No more concerns around security of data – everything stays within the organisation
- Far greater accessibility for customers though broader channel support – Facebook, WhatsApp, Instagram, MS Teams etc
- Richer, highly personalised conversations/interactions through proven integrations with channels such as Slack, MS Teams, Email, WhatsApp Api’s, Office 365, Hubspot, Huli
- Workflow automation & fulfilment with proven CRM & ERP integrations into the likes of Salesforce, SAP, Shopify, Magento, Dynamics
In summary:-
eBotify is not just another chatbot platform. It is an Enterprise AI Conversational & Workflow Automation platform that:-
- Enables organisations to manage and protect customer data by keeping everything inside the domain
- Reduces the cost and time of developing complex integrations to existing systems and data sources
- Broadens the availability of your organisation across many channels hence increasing customer accessibility
- Enables the transition from conversation to actually making things happen – automated fulfilment
Whether you are just starting out on your AI-powered conversational bot journey, or have already deployed a technology such as Drift, Intercom, LivePerson – eBotify will take you one step closer to delivering an experience that your customer will find truly ‘remarkable’. With deployments across the globe including UK, Canda and Costa Rica, and with their automated fulfilment capabilities, eBotify will move your customer interactions to a level over and above that of your competitors
Sectors where eBotify is proving its worth include:-
- Retail & Commerce
- Order tracking automation
- Delivery modification & returns processing
- Abandoned cart recovery
- Loyalty & promotional engagement
- Peak season support automation
- Healthcare:-
- Integration with HULI appointment system
- Automated reminde4rs via WhatsApp
- Automated rescheduling & cancellations
- Reduced missed appointments and revenue loss
- 24/7 patient support automation
- Transport & Booking:-
- Taxi booking vi WhatsApp and Facebook
- Automated booking workflows
- Increased bookings & new revenue channels
- 24/7 customer engagement