Reducing fraud, protecting customer data, and increasing telephone payment security – whilst reducing the cost of PCI compliance
Key Benefits:-
- Enables secure card payments to be taken by remotely-based personnel
- Reduced potential for fraud as no card details are taken
- Significant reduction in the number of PCI directives for the contact centre ensures compliance to PCI DSS much more cost-effective
- Customers are re-assured that their data is safe
- Contributes to compliance with the General Data Protection Regulation (GDPR) with regard to the protection of personal data
- Compatible with existing legacy systems
Customers include:-
- Aviva, Sky, Next, AXA, Yorkshire Water, Virgin Holidays, nemo, and Swift Group
Value to Enterprise:-
- Reduction of compliance costs by up to 85% – reducing the controls required from over 400 to 12
- Reduction in call AHT (Average Handling Time) – one client saw a 30-second reduction, another equated it to 3%
- Virtual elimination of ‘rogue agent’ fraud
USP: The use of customer’s own telephony devices to provide payment card details digitally dramatically reduces the cost of PCI compliance, improves the customer experience, and negates the biggest risk in the contact centre – the ‘rogue agent’